Terms Of Service
Mercy Plumbing Terms Of Service
Mercy Plumbing recognizes the importance of establishing a clear, mutual understanding of the rules, obligations, and terms that govern the use of our websites, digital platforms, interactive features, and customer services. We created these Terms of Service with a fundamental respect for our customers’ rights and to guide our professional relationships. These Terms apply to all products, web spaces, and services owned or operated by Mercy Plumbing.
Acceptance of Terms
By accessing our website, interacting with our digital assets, subscribing to our communications, or registering for our services, users acknowledge that they have read, understood, and agree to be legally bound by these Terms of Service and our accompanying Privacy Policy. If you do not agree to these terms, please discontinue the use of our sites and services immediately.
Description of Services
Mercy Plumbing provides users with access to a variety of online and physical resources, including plumbing service descriptions, online booking requests, maintenance tracking, specialized service reminders, and customer accounts (collectively, the “Services”). Any updates, enhancements, or new features added to the current Services shall automatically be subject to these Terms of Service.
SMS Messaging Program
By providing your mobile phone number and checking the explicit consent box on our web forms, or by providing explicit verbal consent during an intake or booking phone call, you agree to receive automated transactional and promotional text messages from Mercy Plumbing. These messages may include appointment scheduling updates, technician arrival alerts, annual plumbing maintenance updates (such as backflow preventer or water heater reminders), and occasional seasonal offers or discounts.
Message Frequency: Message frequency varies based on your service schedule and dynamic promotional campaigns.
Pricing and Carrier Charges: Message and data rates may apply to any sent or received text messages. Mercy Plumbing does not charge users a premium fee for text alerts, but standard carrier messaging rates are determined by your mobile provider.
Opt-Out/Unsubscribe: You can cancel the SMS service at any time. Simply reply with the keyword “STOP” to any text message received from us. Upon receiving your “STOP” command, we will transmit a one-time SMS message confirming that you have been successfully unsubscribed. Following this confirmation, you will no longer receive text messages from us unless you explicitly opt in again through our initial registration methods.
Customer Support: If you encounter any technical difficulties or require assistance with our messaging program, reply with the keyword “HELP” directly to the text message, or contact our administrative team at info@mercyplumbing.com or via phone at 832 876 9498.
Carrier Liability: Mobile carriers and delivery networks are independent entities and are not liable for delayed, dropped, or undelivered messages.
User Conduct and Communications
Our website features sections where customers can safely submit information to us (such as scheduling forms or feedback submissions). Where such inputs include requests for service or support, we securely forward them to our authorized agents to best resolve your request.
Users are strictly prohibited from utilizing our communication channels, text fields, or feedback mechanisms to transmit any unlawful, threatening, defamatory, or fraudulent content. Mercy Plumbing reserves the right to terminate access to our digital platforms for any user who violates these operational rules.
Links to Third-Party Sites
Mercy Plumbing may contain hyperlinks to external websites or partner services (such as financing portals or regional utilities). Mercy Plumbing is not responsible for the operational terms, safety features, or contents of any third-party websites. We strongly encourage our users to remain aware when they leave our site and to read the independent terms of service statements of every website they visit.
Disclaimer of Warranties and Limitation of Liability
All digital assets, website information, online features, and free subscriber resources are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. Mercy Plumbing does not guarantee that our digital interfaces will operate completely error-free or uninterrupted. Under no circumstances shall Mercy Plumbing, its parent companies, or its licensed entities be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our online systems or plumbing services.
Notification and Changes
If we modify or update these Terms of Service, we will post those specific changes directly to this live page so that our users always remain aware of the rules governing our digital relationship. We advise our users and website visitors to check this policy periodically to stay informed of any operational updates.
Contact Information
If you have any questions, compliance concerns, or technical inquiries regarding these Terms of Service or our service management, please reach out to us at:
Address: 5560 South Peek Road, Katy, TX 77450
Email: info@mercyplumbing.com
Phone: 832 876 9498